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A woman has alleged that she was harassed by a Zepto agent who tried to enter her home after delivery. What did the quick-delivery platform do when she raised the complaint?
A woman has alleged, in a viral video, that she was harassed by a Zepto agent who kept trying to enter her home despite her clearly indicating she doesn’t want it. (Source: Instagram/ @thatamethystgirl)
A delivery partner associated with the quick-commerce platform Zepto harassed a woman, according to her as she took to social media to explain her ordeal. In that video, which has now gone viral, she said that the Zepto agent repeatedly tried to enter inside her home after asking for water to drink.
In the video posted on Instagram, the woman said the delivery agent arrived to drop off an order and requested drinking water. She said she have him a bottle and even asked him to take it along with him.
At this point, though, the man kept asking for more water and insisted that he be allowed to enter her house. News18.com could not independently verify the claims made in the video.
Despite her repeated refusals, the woman alleged that the delivery partner continued to request entry. She said she suggested he could sit outside instead, but he persisted in asking to come indoors.
Escalation
According to her, the situation escalated when she attempted to shut the gate, after which the man allegedly rang the doorbell multiple times and again asked to be let in. The woman said she got scared and locked the door.
She said that after the door was locked, the delivery agent then began banging on the gate.
In the video, she urged Zepto to look into the matter and expressed dissatisfaction with the company’s grievance redressal system. She said that when she tried to file a complaint through the app, she received an automated response stating that the issue was being reviewed.
The video has since gained significant traction online, prompting concerns over customer safety. Several users called for a thorough investigation, while others questioned the background verification processes followed by quick-commerce platforms.
Some suggested stricter checks, including criminal background and address verification, to enhance safety. Others advised caution during deliveries, recommending minimal interaction and asking delivery personnel to leave orders at the doorstep.
Zepto’s Repsonse
Responding to the post, Zepto said: “This isn’t the experience we aim to deliver, and we would like to investigate the matter. Please share your order details and contact number via direct message so we can look into this at the earliest.”
The incident is sure to raise concerns surrounding the measures in place to prevent something like this from happening in the first place.
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