NEW DELHI: Even after board exams ended, many students and parents say stress continued through CBSE’s re-evaluation and answer sheet access process.From portal crashes and payment failures to missing pages and unreadable answer sheets, several technical glitches were reported during the post-result process.
Fee glitches and payment failures
Students shared screenshots showing sudden spikes in fees during the re-evaluation process. In one reported case, the amount allegedly crossed Rs 69,000 for answer sheet services, while another student claimed charges for four answer sheets jumped into lakhs instead of a few hundred rupees. CBSE later acknowledged technical issues and said refunds would be issued.Many students also reported that money was deducted from their bank accounts, but applications were not submitted successfully on the portal. Some feared missing deadlines as payment statuses failed to update.
Issues with answer sheets
Students who obtained scanned copies of answer sheets said several pages were blurred or unclear, making it difficult to decide whether to apply for re-evaluation. Some also reported missing pages in the scanned copies.In another case, a Class XII student alleged that the Physics answer sheet uploaded under his roll number did not belong to him. CBSE later stated that the correct copy had been sent to the student’s email address. Parents also raised concerns that marks had not been awarded for answers that reportedly matched the official answer key.
Portal problems added to stress
Students reported login failures despite entering correct credentials. On a major application day, the portal reportedly remained affected for hours, causing delays and a rush of applications later in the evening.Other issues included captcha codes not displaying and payment pages repeatedly redirecting users instead of confirming submissions. CBSE later advised students not to submit duplicate requests, citing delayed status updates during heavy traffic.
Glitches during CBSE’s re-evaluation process
Fake circulars and deadline extensions
The process was also affected by confusion over result dates and repeated deadline extensions for obtaining scanned answer sheets. A fake circular claiming that the re-evaluation and photocopy process had been cancelled circulated on social media, adding to anxiety among students and parents.Concerns were also raised about the rollout of the new on-screen marking system, with some questioning whether the transition had been introduced too quickly.
CBSE’s response
CBSE said all genuine concerns related to scanned answer books and evaluation would be reviewed by subject experts through the prescribed mechanism. The board also urged students and parents not to panic over evaluation-related concerns.To improve the system, experts from IIT Madras and IIT Kanpur have been brought in to assess the process and recommend changes. Four public sector banks have also been tasked with strengthening the payment gateway infrastructure.
Student faces online trolling
The controversy also led to online trolling in one case involving a Class XII student, Vedant Srivastava, who claimed that the Physics answer sheet linked to his roll number was not his. After sharing screenshots comparing handwriting across papers, he faced abuse online, with some users accusing him of trying to damage CBSE’s reputation. He later received support from public figures and online groups.
