Kalaburagi: District Consumer Disputes Redressal Commission has directed LIC Housing Finance Ltd (LIC HFL) to pay Rs 40,000 to a customer after his CIBIL score was affected by a PAN linking error.It also ordered the company to correct the records, issue a no due certificate, and warned of a Rs 500 daily penalty for delay.Anand Prabhu of Kalaburagi had taken a home loan of Rs 30 lakh from LIC Housing Finance on April 26, 2021. He later availed a fresh loan from Bank of Vadodara’s Kalaburagi branch on Nov 21, 2023, and fully repaid LIC HFL.On Nov 9, 2024, a technical or administrative error at LIC HFL’s Noida branch allegedly linked his PAN to another person’s bank account. The error led to a drop in his CIBIL score, causing financial loss and mental distress, the complaint stated.Despite repeated visits seeking correction, no action was taken, according to the complaint.Prabhu approached the commission through advocate Shivaprakash Saradagi and filed a complaint on June 3, 2025.After hearing both sides, the commission found a deficiency in service by LIC HFL.In its June 11 order, the bench comprising in-charge president Malati Guranna and member Lokesh directed LIC HFL to delink the PAN from the wrongly tagged account and correct the error. It also asked the firm to issue a no due certificate confirming full repayment.The commission awarded Rs 25,000 as compensation, Rs 10,000 for mental agony and Rs 5,000 towards litigation costs, totalling Rs 40,000, to be paid within 45 days.Failure to rectify the discrepancy within the stipulated period will invite a penalty of Rs 500 per day.
